Customers are a crucial part of any business, and in the main, most entrepreneurs have no big problems with their clients. But what happens when a customer refuses to pay a bill which is due? What steps can you take to get the money you’re owed while still retaining the dignity of your business?
Within some industries, avoiding payment is very difficult. In cases where payment is due at the point of the transaction, failing to pay is seen as a criminal offence almost immediately. Imagine a customer intentionally not paying for a bag full of shopping in the supermarket – he/she would be instantly charged with theft. Likewise, ignoring the bill in a restaurant and leaving the premises would result in the offence known as ‘making off without payment’.
However, many business which offer services will send their clients invoices at the end of each month. If the customer is required to pay in advance, problems of non-payment can often be avoided. The services will not be carried out until the bill has been paid upfront, therefore the client never has any outstanding bills for work already completed.